Last Updated: May 202

Welcome to ZELOUJ. This Shipping Policy explains how we process and deliver orders across Bangladesh.

1. Shipping Coverage

Currently, ZELOUJ provides shipping services only within Bangladesh.

We do not offer international shipping at this time.

2. Order Processing Time

Orders are usually processed within ১–২ working days after confirmation.

Orders placed on weekends or public holidays may require additional processing time.

3. Estimated Delivery Time

Estimated delivery timelines:

• Inside Dhaka: ১–৩ working days
• Outside Dhaka: ২–৫ working days

Delivery time may vary depending on courier operations and location.

4. Shipping Charges

Shipping charges are calculated based on delivery location and will be shown during checkout or order confirmation.

5. Cash on Delivery (COD)

Cash on Delivery is available in selected areas across Bangladesh.

Customers are requested to provide accurate contact and address information to avoid delivery issues.

6. Delivery Delays

Unexpected delays may occur due to:

• Weather conditions
• Public holidays
• Political or transportation issues
• Courier service limitations

ZELOUJ is not responsible for delays caused by third-party courier services.

7. Failed Delivery

If a customer is unavailable or provides incorrect information resulting in failed delivery attempts, ZELOUJ may cancel the order or request advance payment for re-delivery.

8. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within ২৪–৪৮ hours after receiving the parcel with proper evidence (photo/video).

9. Contact

For any shipping-related questions, please contact us through our official website or social media pages.