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Terms & Conditions

Last Updated: May 2026

Welcome to ZELOUJ. By accessing or using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any order.

1. General

ZELOUJ reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice.

By using this website, you confirm that you are providing accurate information and using the website lawfully.

2. Product Information

We try our best to display product colors, designs, and details accurately. However, slight differences may occur due to lighting, photography, or screen display settings.

All products are subject to availability.

3. Pricing

All prices listed on the website are in Bangladeshi Taka (BDT).

ZELOUJ reserves the right to change product prices, offers, or discounts at any time without prior notice.

4. Order Confirmation

After placing an order, you may receive confirmation through SMS, phone call, email, or social media communication.

ZELOUJ reserves the right to cancel or refuse any order due to:

5. Delivery Policy

Delivery timelines may vary depending on location and courier conditions.

Estimated delivery time:

Unexpected delays caused by courier services, weather, or public holidays are beyond our control.

6. Cash on Delivery (COD)

Cash on Delivery may be available in selected locations only.

Customers are requested to receive orders responsibly after confirmation.

7. Exchange & Return Policy

Exchange requests must be made within ২৪–৪৮ hours after receiving the product.

Exchange will only be accepted for:

Products must remain unused, unwashed, and in original condition with packaging intact.

ZELOUJ reserves the right to reject exchange requests if the product does not meet the required conditions.

8. Intellectual Property

All website content including logos, images, designs, graphics, and text are the property of ZELOUJ and may not be copied, reproduced, or used without permission.

9. User Conduct

Users must not misuse the website, attempt unauthorized access, or engage in fraudulent activities.

Any harmful activity may result in account restriction or legal action.

10. Privacy

By using our website, you also agree to our Privacy Policy regarding the collection and use of personal information.

11. Limitation of Liability

ZELOUJ shall not be held responsible for indirect losses, delays, or damages resulting from the use of our website or services.

12. Contact

For any questions regarding these Terms & Conditions, please contact us through our official website or social media pages.